Our Services and Support

A: Tiorgoing products are available on our Amazon store. Right now, Amazon is our main sales channel, so you get secure checkout, fast shipping, and easy returns. Availability and delivery times may vary depending on your location.

A: Tiorgoing is a pet gear brand built around real dogs and real owners. We focus on pullers, strong breeds, and dogs with unique needs. Every product is designed with safety, comfort, and durability in mind. Our website is where you can learn more about our story, our materials, and what we're working on next.

A: Right now, we sell through Amazon to give you the best shopping experience — fast delivery, trusted payment, and solid customer support. We're working on adding direct checkout to our website, but for now, our Amazon store is the fastest and most reliable way to shop.

A: It depends on your dog's size and training stage. Our No-Pull Slip Leash works best for small, medium, and large adolescent or young dogs that are still learning leash manners. It is not recommended for extra-large breeds. The Hands-Free Bungee Leash is built for medium, large, and strong-pulling dogs that need more control on walks.

A: Yes. Both of our current leashes are designed to fit most body types. The waist range adjusts from 0 to 70 inches, so it works comfortably whether you're petite or plus-size.

A: Each product page has its own sizing guide, wear instructions, and fitting video. A printed instruction manual is also included in the packaging. For the best fit and safe use, we recommend following the video and manual together.

A: Wipe with a damp cloth and air dry. Do not machine wash, bleach, or iron. Before each use, check the buckles, D-rings, and stitching. If anything looks worn or damaged, stop using it and contact us.

A: We use genuine nylon, 304 stainless steel, aluminum alloy, and genuine Duraflex buckles. Reflective threads are woven directly into the nylon, not glued or stitched on, so they won't peel or fade with normal use.

A: Check the wear video and instructions on each product page. A printed manual is also included in the box. If you have any issues, contact us through Amazon Buyer-Seller Messaging or our website form with your order details and photos.